Frequently Asked Questions

Fast answers about authenticity, expiry dates, delivery, COD, returns, subscriptions, and feeding guidance.

• Are Prime Pets products genuine?

  Yes. We source from trusted distributors and check every pack before dispatch.

• Do you check expiry dates?

  Yes. Each order is expiry-checked so customers receive fresh, sealed stock.

• Where do you deliver?

  We support nationwide delivery with timelines depending on city and courier route.

• Is COD available?

  Yes. COD is available where supported by courier coverage. JazzCash, Easypaisa, bank transfer and cards can also be supported when configured.

• Can I return damaged products?

  If an item arrives damaged, contact support with photos as soon as possible so we can review replacement or refund options.

• Can subscriptions be skipped?

  Subscription plans are flexible. Customers can skip, pause, or cancel with support help.

• Can you help choose food?

  Yes. Message us on WhatsApp with pet age, breed, weight, and dietary needs.

• Where can I see my orders?

  Use My Account to view orders, addresses, and account details.